Tell us quickly if an order has a problem.

Wrong, missing or damaged items

If an item is missing, incorrect, damaged or clearly unusable when delivered, contact Izdaan as soon as practical with the order number and details of the problem. Photos may be requested where they help verify the issue.

Perishable and opened goods

For hygiene and food-safety reasons, opened or perishable items may not be returnable simply because of a change of mind. Genuine quality or delivery problems will still be reviewed.

Unopened non-perishable goods

Requests involving unopened, unused non-perishable goods can be reviewed case by case. Any approved refund or replacement will use an appropriate method agreed with the customer.

Cancelled orders

If an order has not been delivered, Izdaan may be able to cancel it depending on its preparation or dispatch status. A cancelled order is returned to inventory in the Izdaan system.

This policy does not limit any rights that apply under applicable law.